WE’LL HELP YOU FIND THE NEXT STEP

Help & support.

For an existing order, keep your order number and private order link handy.

Customers

Contact your school’s fundraiser coordinator about pickup, order details, changes, shortages or damage. Never post your private order or pickup reference publicly.

School staff

Open your workspace to create an order-linked support case. Each case keeps an owner and a recorded outcome.

Open staff workspace

Common questions

Do students need an app?

No. The experience uses a responsive website on a phone or computer.

When will products arrive?

Delivery windows are agreed for each campaign and may differ by product. Your accepted order keeps the delivery information shown at purchase.

Can I change a size?

Request a change through the school coordinator. Staff review it before supplier submission. After submission, changes need supplier confirmation.

What if a product does not meet its minimum?

Each approved campaign must disclose a decision deadline and outcome, such as a refund or an agreed extension. No indefinite waiting or unapproved substitutions.